FAQ's
Security Policy
All credit card orders will be processed using 128-bit SSL encryption.
How will my order be delivered?
All orders inside Australia will be delivered during business hours via Australia Post. Please allow up to 7 working days.
Registered postage will be used on all orders.
Express delivery is available, please contact Carbonize to arrange this.
What are Carbonize's operating hours?
Our telephone line is open 9.00am to 5.00pm Monday to Saturday.
What if the items I require are out of stock?
These will be placed on backorder with our suppliers. Expected delivery times are approximately 14 to 28 days.
What if I wish to return an item?
All products are consigned from our premises in good order and in working condition. If there is a problem with the condition of orders received and we are unable to arrange replacement under Warranty or offer replacement products, and we have been advised within 24 hours of the receipt of your order that there was a problem, we will make a Refund. All Cancellations and Returns will attract 10% Re-Stocking Fee and any Freight or charges paid will be charged. Refunds will only occur after the goods have been returned to Carbonize and return freight is paid.
I am overseas; can you deliver items to me?
Yes, please contact Carbonize via email to discuss your requirements.